Agentforce-Specialist模擬解説集 & Agentforce-Specialist教育資料

これらすべてのAgentforce-Specialist学習教材で、あなたの成功は100％保証されます。さらに、無料のデモがあります。無料のデモでは、練習資料の内容について証明された経験に基づいた推測を提供します。この試験について決心している限り、その職業は疑う余地がないことを理解できます。そして、彼らの職業はAgentforce-Specialistトレーニング準備で徹底的に表現されています。彼らはAgentforce-Specialist試験の本当の知識をつかみ、忘れられない経験をするのに非常に役立ちます。この小さなメリットをお見逃しなく。

Salesforce Agentforce-Specialist 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Agentforce の概念: このセクションでは、AI エンジニアのスキルを評価し、Agentforce の仕組み (推論エンジン、標準トピックとカスタムトピック、エージェントアクション、ユーザーセキュリティ管理など) について説明します。また、サンドボックスから実稼働環境へのエージェントのテストと展開も含まれます。
トピック 2	Agentforce と Data Cloud: このセクションでは、AI 開発者のスキルを測定し、Agentforce を Data Cloud と統合して応答精度を向上させ、回答をパーソナライズする方法について説明します。エージェントのパフォーマンスを向上させるために、Data Cloud のリトリーバーを基盤とします。
トピック 3	プロンプトエンジニアリング: このセクションでは、AI 開発者のスキルを測定し、プロンプトエンジニアリング手法に焦点を当てます。プロンプトビルダーを使用するタイミングの特定、プロンプトテンプレートの管理、適切なグラウンディング手法の選択、プロンプトテンプレートの作成と実行のプロセスの説明について説明します。
トピック 4	Agentforce と Service Cloud: このセクションでは、AI エンジニアのスキルを測定し、ナレッジ記事に基づいて質問に答えるエージェントの構築と、それらをデジタルチャネルに接続することに重点を置きます。また、Service Cloud シナリオ向けの Agentforce で適切な生成 AI 機能を特定する方法についても説明します。
トピック 5	Agentforce と Sales Cloud: このセクションでは、AI 開発者のスキルを評価し、Sales Cloud シナリオにおける Agentforce の適切な生成 AI 機能の特定について説明します。また、営業開発担当者 (SDR) や営業コーチなどの Agentforce 営業エージェントをいつ使用するかを決定することも含まれます。

>> Agentforce-Specialist模擬解説集 <<

試験の準備方法-便利なAgentforce-Specialist模擬解説集試験-最高のAgentforce-Specialist教育資料

SalesforceのAgentforce-Specialist試験に参加するつもりの多くの受験生は就職しました。ほかのたくさんの受験生は生活の中でのことに挑戦しています。だから、我々は受験生の皆さんに一番効果的なSalesforceのAgentforce-Specialist復習方法を提供します。あなたは安心で我々の商品を購入できるために、我々は各バーションのSalesforceのAgentforce-Specialist復習資料のサンプルを提供してあなたに試させます。我々のSalesforceのAgentforce-Specialist復習資料を通して、いろいろな受験生はもうSalesforceのAgentforce-Specialist試験に合格しました。あなたは我々のソフトのメリットを感じられると希望します。

Salesforce Certified Agentforce Specialist 認定 Agentforce-Specialist 試験問題 (Q162-Q167):

質問 # 162
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
* Semantically search HR policies, compliance guidelines, and company procedures.
* Ensure responses are grounded on published Knowledge.
* Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?

A. Manually add policy responses into the AI model to prevent hallucinations.
B. Enable the agent to search all internal records and past customer inquiries.
C. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

正解：C

解説：
Comprehensive and Detailed In-Depth Explanation:UC requires an Agentforce Service Agent to deliver accurate, up-to-date policy and compliance info with specific criteria. Let's evaluate.
* Option A: Enable the agent to search all internal records and past customer inquiries.Searching all records and inquiries risks irrelevant or outdated responses, conflicting with the need for published Knowledge grounding and immediate updates. This lacks specificity, making it incorrect.
* Option B: Set up an Agentforce Data Library to store and index policy documents for AI retrieval.The Agentforce Data Library integrates with Salesforce Knowledge, indexing HR policies, compliance guidelines, and procedures for semantic search. It ensures grounding in published Knowledge articles, and updates (e.g., new article versions) are reflected instantly without reconfiguration, as the library syncs with Knowledge automatically. This meets all UC requirements, making it the correct answer.
* Option C: Manually add policy responses into the AI model to prevent hallucinations.Manually embedding responses into the model isn't feasible-Agentforce uses pretrained LLMs, not custom training. It also doesn't support real-time updates, making this incorrect.
Why Option B is Correct:The Data Library meets all criteria-semantic search, Knowledge grounding, and instant updates-per Salesforce's recommended approach.
References:
* Salesforce Agentforce Documentation: Data Library > Knowledge Integration- Details indexing and updates.
* Trailhead: Build Agents with Agentforce- Covers Data Library for accurate responses.
* Salesforce Help: Grounding with Knowledge- Confirms real-time sync.

質問 # 163
Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.
Why should UC consider using Agentforce Sales Agent?

A. To automate the entire sales process for maximum efficiency
B. To track customer interactions for future analysis
C. To streamline the sales process and increase conversion rates

正解：C

解説：
Agentforce Sales Agent provides real-time insights and AI-powered recommendations, which are designed to streamline the sales process and help sales representatives focus on key tasks to increase conversion rates.
It offers features like lead scoring, opportunity prioritization, and proactive recommendations, ensuring that sales teams can interact with customers efficiently and close deals faster.
* Option A: While tracking customer interactions is beneficial, it is only part of the broader capabilities offered by Agentforce Sales Agent and is not the primary objective for improving real-time productivity.
* Option B: Agentforce Sales Agent does not automate the entire sales process but provides actionable recommendations to assist the sales team.
* Option C: This aligns with the tool's core purpose of enhancing productivity and driving sales success.

質問 # 164
What is automatically created when a custom search index is created in Data Cloud?

A. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration.
B. A retriever that shares the name of the custom search index.
C. A predefined Apex retriever class that can be edited by a developer to meet specific needs.

正解：B

解説：
Comprehensive and Detailed In-Depth Explanation:In Salesforce Data Cloud, a custom search index is created to enable efficient retrieval of data (e.g., documents, records) for AI-driven processes, such as grounding Agentforce responses. Let's evaluate the options based on Data Cloud's functionality.
* Option A: A retriever that shares the name of the custom search index.When a custom search index is created in Data Cloud, a correspondingretrieveris automatically generated with the same name as the index. This retriever leverages the index to perform contextual searches (e.g., vector-based lookups) and fetch relevant data for AI applications, such as Agentforce prompt templates. The retriever is tied to the indexed data and is ready to use without additional configuration, aligning with Data Cloud's streamlined approach to AI integration. This is explicitly documented in Salesforce resources and is the correct answer.
* Option B: A dynamic retriever to allow runtime selection of retriever parameters without manual configuration.While dynamic behavior sounds appealing, there's no concept of a "dynamic retriever" in Data Cloud that adjusts parameters at runtime without configuration. Retrievers are tied to specific indexes and operate based on predefined settings established during index creation. This option is not supported by official documentation and is incorrect.
* Option C: A predefined Apex retriever class that can be edited by a developer to meet specific needs.Data Cloud does not generate Apex classes for retrievers. Retrievers are managed within the Data Cloud platform as part of its native AI retrieval system, not as customizable Apex code. While developers can extend functionality via Apex for other purposes, this is not an automatic outcome of creating a search index, making this option incorrect.
Why Option A is Correct:The automatic creation of a retriever named after the custom search index is a core feature of DataCloud's search and retrieval system. It ensures seamless integration with AI tools like Agentforce by providing a ready-to-use mechanism for data retrieval, as confirmed in official documentation.
References:
* Salesforce Data Cloud Documentation: Custom Search Indexes- States that a retriever is auto-created with the same name as the index.
* Trailhead: Data Cloud for Agentforce- Explains retriever creation in the context of search indexes.
* Salesforce Help: Set Up Search Indexes in Data Cloud- Confirms the retriever-index relationship.

質問 # 165
An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, theAgentforce Specialistsaves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When theAgentforce Specialistwas editing the field, it was behaving as a normal field.
Which critical step did theAgentforce Specialistmiss?

A. They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
B. They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
C. They forgot to edit the Lightning page layout and associate the field to a prompt template

正解：C

解説：
For Field Generation prompt templates to display the Sparkle icon (indicating AI-generated content), the target field must be explicitly associated with the prompt template on the Lightning page layout. Even if the prompt template is activated, failing to add the field to the page layout and link it to the template will result in the field behaving as a standard field. Salesforce documentationemphasizes that page layout configuration is mandatory to enable AI-driven field interactions.
* Reactivating the layout (A) is unnecessary unless the layout itself was modified after activation.
* Case objects are supported for Field Generation (B is incorrect).

質問 # 166
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?

A. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
B. Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
C. Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.

正解：C

解説：
ForUniversal Containers (UC)to refine itsGenerative AIprompt design strategy and improve the accuracy of the generated summaries for the custom objectGuest, the best practice is to focus on craftingconcise, clear, and consistent prompt templates.This includes:
* Effective grounding: Ensuring the prompt pulls data from the correct sources.
* Contextual role-playing: Providing the AI with a clear understanding of its role in generating the summary.
* Clear instructions: Giving unambiguous directions on what to include in the response.
* Iterative feedback: Regularly testing and adjusting prompts based on user feedback.
* Option Bis correct because it follows industry best practices for refining prompt design.
* Option A(prompt test mode) is useful but less relevant for refining prompt design itself.
* Option C(prompt review case with Salesforce) would be more appropriate for technical issues or complex prompt errors, not general design refinement.
References:
Salesforce Prompt Design Best Practices:https://help.salesforce.com/s/articleView?id=sf.
prompt_design_best_practices.htm

質問 # 167
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Salesforce高品質で、高い合格率とヒット率を高めることができるAgentforce-SpecialistのSalesforce Certified Agentforce Specialist試験トレントを提供します。当社の合格率は99％であるため、当社の製品を購入し、Agentforce-Specialist試験の教材によってもたらされるメリットを享受することができます。当社の製品は効率的で、短時間でSalesforce Certified Agentforce Specialistガイド急流を習得し、エネルギーを節約するのに役立ちます。当社が提供する製品は専門家によって編集され、It-Passports深い経験を後押しする専門家によって承認されています。シラバスの変更および理論と実践の最新の開発状況に応じて改訂および更新されます。

Agentforce-Specialist教育資料: https://www.it-passports.com/Agentforce-Specialist.html